VOIP Solutions

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VOIP Solutions

Business VoIP services is commercial-class versions of residential VoIP services that provide small and medium-sized businesses with advanced features and functionality such as private branch exchange (PBX) capabilities, conference calling, desk-to-desk calling, music on hold and automated attendants.

Key Features:

Advanced Call Management
Call Routing
Anonymous Call Rejection
Call Analytics
Call Forwarding
Call Notify
Call Park
Call Queueing
Call Recording and Rating
Conference Bridge
Custom Music on Hold
Extension Dialing (number change)
Free Local Phone Number
SIP Trunking
Toll-free Number
Voicemail
Video Conferencing

For example, Avaya

Reduced IT costs

Cost savings is one of the benefits of VoIP that virtually any business can appreciate. You can only install so many phone lines and costs quickly add up, especially if your business regularly makes long-distance calls.
With communication data being modified into data packets and sent over the IP network, the issue of a single phone line being able to be utilized by only two callers is eliminated. The IP network could be a direct IP connection to your phone service provider or simply your existing internet connect (or a combination of both).

Reliability

One of the most common (and inaccurate) objections to VoIP is that if a business finds themselves without internet for whatever reason, they’d be without phone as well. One of the benefits of VoIP flexibility is that in the event of an office phone going down due to lack of network, calls can always be forwarded to mobile phones and other devices. That also means weather issues and power outages no longer present the risk they once did.

Ease of Installation, Configuration, Maintenance

One of our favorite benefits of VoIP is that IP phones are incredibly easy to install—even for those who are less technically savvy. There is no need to have expert technicians running phone wiring throughout your office. Instead, IP phones are virtually plug-and-play.
Hosted VoIP software also makes it incredibly simple to add new users, and a web portal makes moving, adding, or changing your systems configuration much easier. All of this simplicity means maintenance is straightforward and rarely requires professional support.

Scalability

Highly efficient business systems scale with the needs of the business, but traditional phones systems are far more difficult to scale. Scalability is one of the benefits of VoIP that supports your efficiency and productivity while remaining highly cost effective at the same time.
VoIP systems allow you to add a line as you hire a new employee and eliminate lines in the case of downsizing. You’re only ever paying for what you need.

Easy Integration with Other Business Systems

Your business likely utilizes various other systems and technologies to enhance your operational efficiencies. VoIP easily integrates with a wide variety of existing business systems.
That means you’ll realize all of the benefits of VoIP without requiring modification of your existing applications or IT infrastructure. For example, outbound calls can be placed via Outlook or other email systems and customer records can even be viewed during the inbound call with said customer.